1. Information We Collect
We may collect personal information in the following ways:
- Information you provide directly: When you contact us, request a quote, sign up for newsletters, or engage our services, you may provide details such as your name, email address, phone number, company name, and project information.
- Automatically collected information: Our website may collect certain information automatically through cookies, analytics tools, or server logs, such as IP addresses, browser type, operating system, and browsing activity.
- Third-party sources: If you interact with us on social media or through other business platforms, we may collect information provided via those channels in accordance with their privacy settings.
2. How We Use Your Information
We use the information we collect to:
- Provide, manage, and deliver our web design and related services
- Respond to inquiries, provide quotes, and maintain client relationships
- Improve our website, services, and user experience
- Send updates, marketing communications, or promotional offers (you can opt out at any time)
- Meet legal, regulatory, or contractual obligations
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information in limited circumstances:
- With service providers: Third-party vendors that help us operate our business (e.g., hosting providers, analytics platforms, payment processors) and who are bound by confidentiality agreements.
- For legal reasons: When required by law, regulation, or legal process.
- Business transactions: If Flight Deck Media undergoes a merger, acquisition, or sale, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and improve site performance. You may disable cookies in your browser settings, though some features of our site may not function properly.
5. Data Security
We take reasonable steps to protect personal information from unauthorized access, alteration, disclosure, or destruction. However, no online system or transmission of data is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Your Rights
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:
- Access and request a copy of the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent to our use of your information, subject to legal or contractual restrictions
- File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your privacy rights have been violated
To exercise your rights, please contact us (see below).
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
9. Children’s Privacy
Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Flight Deck Media
Vancouver, BC, Canada
info@flightdeckmedia.com